Many organizations claim “The Customer is King” while referring to their employees as internal customers ultimately creating a conundrum regarding who the real customer is. Providing excellent customer service is a must and a key skill for high performing staff.

This workshop is designed to help you appreciate why external and internal customers are both kings and queens and how without them – both – the organization will not endure. It will also enable participants to revitalize their approach to customer service and put the customer at the heart of their organization.


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