Course Objectives:

Learn how to win over customers in the first 30 seconds on the phone

Understand how to manage your own state and reflect your positive state on customers

Master questioning and listening skills to make clients feel safe and ensure satisfaction

Obtain linguistic tools and vocal techniques to build common ground and rapport

Explore ways to tap the motives and hidden psychological needs of customers

Identify ways to negotiate effectively for win-win outcomes

Master objection handling and deal skillfully with difficult or challenging customers.

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