Learn how to win over customers in the first 30 seconds on the phone
Understand how to manage your own state and reflect your positive state on customers
Master questioning and listening skills to make clients feel safe and ensure satisfaction
Obtain linguistic tools and vocal techniques to build common ground and rapport
Explore ways to tap the motives and hidden psychological needs of customers
Identify ways to negotiate effectively for win-win outcomes
Master objection handling and deal skillfully with difficult or challenging customers.